Turn Great Hospitality Into 5-Star Reviews.
Know About Every Problem Before Your Guest Walks Out the Door.
Fix the Miss connects your POS directly to your diners 45 minutes after their meal. Every guest receives the exact same invitation to leave a public review, while guests with concerns get immediate, personal recovery from your General Manager.
The High Cost of Silence: Why Every Review Counts
Independent hospitality research proves that online guest sentiment directly dictates table occupancy, weekend covers, and annual profits. Click any metric below to explore its live scenario model.
Revenue per +1 Star Rating
A Harvard study by Dr. Michael Luca demonstrated that each 1-star improvement produces an immediate 5–9% surge in restaurant topline sales.
Choose Based on Reviews
Over 9 out of 10 prospective diners research online reviews before booking. Unanswered negative reviews deter 86% of first-time guests.
Guest Recovery Success
70% of dissatisfied diners return and become high-LTV regulars if their grievance is acknowledged and resolved by management within 24 hours.
Reviews to Offset 1 Negative
Because review algorithms heavily weigh recency and low scores, it takes up to 40 five-star reviews to offset the rating drop of one single 1-star review.
Drag to test how a +1 Star Rating expands your annual revenue
Published in the *Harvard Business School Working Knowledge* by Dr. Michael Luca, restaurant revenue rises between 5% and 9% for each full star rating increase on public review platforms.
💡 By catching unvoiced issues in 45 minutes, Fix the Miss provides immediate GM recovery while inviting 5-star guests directly to Google.
Wondering What Bad Reviews Are Costing Your Dining Room?
Run an instant reputation audit powered by verified Google Places data and Gemini AI review analysis. Uncover recurring complaint patterns, isolate dining room friction points, and calculate estimated annual revenue drag based on empirical research by Michael Luca (Harvard Business School).
How Fix the Miss Resolves Issues & Amplifies Praise
Zero app downloads. Zero tablet clunkiness. 100% automated post-dining care that protects your restaurant reputation in real time.
Guest Check Closed
POS or dynamic table QR logs Table #, Server Name, and Check Total automatically upon payment.
45-Min Delay
Diner leaves the restaurant unhurried. 45 minutes later, an A2P 10DLC compliant SMS satisfaction check arrives.
AI Sentiment Triage
Qualitative responses parse into structured ratings (1.0–5.0) within 300 milliseconds.
GroupMe GM 1-Tap Dial
GroupMe alert fires to GM phone with table spend and direct 1-tap call link + $20 voucher. Diner receives personal care and an open public review link.
General Managers Never Have to Log Into a Complex Dashboard
Every alert is handled directly inside the existing manager GroupMe chat or native SMS with 1-tap phone dials. Response time drops from 3 days on Yelp to under 5 minutes post-dining.
Calculate How Much Lost Revenue Fix the Miss Protects
One bad review costs an upscale restaurant 30+ lost tables. See how fast autonomous GM service recovery pays for itself in protected diner lifetime value.
Your Restaurant Operational Profile
Adjust sliders to reflect your dinner average and guest volume.
Calculations assume 45-minute post-dining SMS delivery and automatic 1-tap Google Review routing for diners rating 5 stars.
Based on recovering 110 unhappy diners/month and protecting long-term diner lifetime value.
Built Specifically for High-Volume Dining & Steakhouses
Four battle-tested pillars that protect guest lifetime value without adding friction to floor operations.
Instant GM Recovery Bridge
When guests express concerns (<4.7 stars), GMs receive an immediate alert with a 1-tap dial link and a $20 voucher to resolve issues personally. Every guest continues to receive the option to share public reviews.
Server Performance Matrix
Live server leaderboards gamify service quality. Staff compete for monthly bonuses based on verified 5-star reviews generated from their closed checks.
Zero Dashboard Friction
Managers never have to remember a login password or sit in front of a back-office computer. 100% of triage actions are executed right from mobile group chats.
A2P 10DLC & FTC Compliant
100% compliant with FTC review regulations (16 CFR Part 465) and CTIA carrier rules. Every diner receives the exact same transparent public-review invitation without gating, filtering, or selective suppression.
Gamify 5-Star Service Across Your Entire Service Staff
Turn your floor team into review champions. Fix the Miss matches each Google review back to the exact server who closed the guest check, generating automatic weekly leaderboards and tip boosts.
Server Performance & Review Leaderboard
Reward staff for generating verified 5-star Google reviews and zero guest escalations.
| Rank | Server | Shift Area | Reviews | 5-Star Google Count | Rating Avg |
|---|---|---|---|---|---|
| 1 | Sarah T.Leader | Dinner Lead | 38 | 36 | ★ 4.94 |
| 2 | Marcus V. | Steakhouse Floor | 29 | 27 | ★ 4.88 |
| 3 | Elena R. | Patio & Lounge | 24 | 22 | ★ 4.82 |
| #4 | David K. | Main Dining Room | 19 | 16 | ★ 4.65 |
| #5 | Chloe M. | Private Dining | 18 | 17 | ★ 4.91 |
Everything General Managers Need to Know
Protect Guest Loyalty Tonight. Resolve Dining Issues Within 45 Minutes.
Connect your POS in 15 minutes. See how fast autonomous GM service recovery pays for itself with a zero-risk trial.